Refund Policy

ONLINE ORDERS:

RETURNS & EXCHANGES

You can return / exchange item(s) purchased online by visiting one of our stores or by mailing the item(s) at your cost back to Seasoning Care.

All shipping costs in returning your product to Seasoning Care are your responsibility. If your order was shipped to you under our “free shipping” offer then our actual shipping cost will be deducted from your refund.

For questions regarding returns and exchanges, please email us at: info@seasoningcare.com.

Please note that shipping, delivery, and handling fees are non-refundable.

Please send all returns securely wrapped, as we cannot accept items for return or exchange that arrive damaged due to poor packaging.

ONLINE ORDERS: Damaged in Shipping

It is highly recommended that you inspect the product(s) upon delivery for visible damage and/or breakage. Damage claims must be made within 3 days of receipt of delivery by emailing: sales@cookculture.com. Goods must be returned in original packaging.

If your shipment was damaged in transit, we will gladly send you a replacement. In the event that an exact replacement is unavailable, we will offer an alternative product with similar features. If you do not want the alternative product, we will gladly give you a refund for your original purchase when we receive the return of your original product. Any product(s) returned must follow our Exchange / Return Policy. Please contact Customer Service to proceed.
 

If you receive damaged merchandise, please take the following action:

1. Keep all of the packaging materials, box, and damaged items. Carrier may need to inspect the package.

2. Take photos of the damaged item and any damage to the shipping box.

3. Send us an email about the damage; include a description and photos of damage. Please be sure to include your full name, web order number and phone number used for the purchase.

4. We will issue a full refund or will arrange for a replacement item to be shipped as soon as possible.